Data protection policy


EURALIS, as data controller, undertakes within the framework of its activities and in accordance with the regulations in force in Europe, to ensure the protection, confidentiality and security of the personal data of its customers, partners and employees, as well as to respect their privacy.

This Policy informs you about how the EURALIS Group (consisting of the parent company EURALIS COOP and its subsidiaries or affiliates, hereinafter referred to as “EURALIS”), its subcontractors and its possible partners process your personal data.

This Policy applies in particular to our customers, prospects, suppliers, partners, candidates and visitors to our website

For our farmer customers and members of the cooperative, we invite you to read the data protection policy of our Terre-Vive portal.

How and why does EURALIS process your data ?

EURALIS processes your personal data for specific, explicit and legitimate purposes.

These purposes are listed in the table below and have a legal basis :

Managing the business and contractual relationship between us
Managing your orders, processing and shipping them
Handling your requests for information
To send you communication such as information about our offers and products, the status of your transaction, information about specific EURALIS programs in which you have chosen to participate, events, promotional offers and surveys
To personalise, analyse and improve our products, services, technologies, communications and relationships with you
To better understand our customers, including profiling based on interests and interactions with our website and social networks
To ensure appropriate delivery of content on our websites and appropriate settings on your device
To carry out statistical analyses (website)
To prevent fraud and other illegal or prohibited activities
To maintain the security and integrity of our websites
To process your application (recruitment)
To manage data subject right requests
Contractual relationships
Contractual relationships
Your consent
Our legitimate interest
Our legitimate interest
Your consent
Your consent
Your consent
Our legitimate interest
Our legitimate interest
Your consent
Compliance with a legal obligation

Your data is kept for the time necessary to fulfil the purposes mentioned above. In the case of processing relating to the performance of the contract, data may be kept for a maximum of three years from the end of the relationship. EURALIS also processes your data to meet its legal or regulatory obligations. Your data may be kept for as long as is necessary for EURALIS to meet its legal obligations.


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What data is processed ?

Depending on the case, EURALIS processes your personal data, either collected directly from you or resulting from the use of the products. EURALIS may also be the recipient of data that has been collected from you by a third party. EURALIS only processes data or a category of data if it is strictly necessary for the intended purpose.

EURALIS processes the following categories of data :

  • Identification data
  • Information on working life
  • Products and services owned or used, order history, delivery incidents, complaints
  • Login, web services usage and interaction data
  • Cookie processing
  • Subscription to newsletters, events
  • Participation in surveys

Who will receive your data?

The data collected is intended for the companies of the EURALIS Group.

It may also be processed by authorised service providers (delivery of goods, provision of ordered services, data hosting, IT maintenance, debt collection, consulting, etc.), which we use to provide our services and for marketing purposes.

Finally, the processed data may be transmitted to the competent authorities, at their request, in the context of legal proceedings, legal investigations and requests for information or in order to comply with other legal obligations.

Is your data processed outside the EU ?

The data collected may be processed outside the European Union. In this case, EURALIS takes the necessary steps with its subcontractors and partners to guarantee an adequate level of protection of your data in full compliance with the applicable regulations.

What are your rights ?

You have the right to access, rectify and delete data concerning you. You have the right to request that they are ported. You also have the right to object to the processing carried out or to request its limitation.

How can you exercise your rights ?

You may exercise your rights at any time, as well as contact the EURALIS Group’s Data Protection Officer at You may be asked to provide a photocopy of proof of identity for identification purposes. A reply will be sent to you within one month of receiving your request.

If your dealings with EURALIS have not been satisfactory, you have the right to lodge a complaint with the supervisory authority responsible for compliance with obligations relating to personal data.

How is your data secured ?

EURALIS ensures that your data is processed in complete security and confidentiality, including when certain operations are carried out by subcontractors.

To this end, appropriate technical and organisational measures are put in place to prevent the loss, misuse, alteration and deletion of your personal data. These measures shall be adapted according to the level of sensitivity of the data processed and the level of risk presented by the processing or its implementation.

Changes to the Data Protection Policy

This Privacy Policy may change from time to time. Last updated on 12/07/2021.